ZYN® FAQ

Delivery and taxes

  • Do you ship overseas?
    Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.
  • How long could I receive my zyn order ?
    usually it take 3 ~5 days
  • Do I need to pay the taxes?
    No, ZYN Shop don't charge any taxes !
  • How could I get free shipping for my ZYN order?
    we provide free shipping over $79 .

About ZYN® nicotine pouches

  • What is ZYN and how does it work?
    ZYN is a tobacco-free nicotine pouch that offers a satisfying nicotine experience without smoke or tobacco products. Simply place one between your gum and lip, and the nicotine will slowly release over time.
  • Are ZYN available in different flavors?
    Absolutely, ZYN shop online provides an assortment of mint, citrus, coffee and fruit options to cater to varying taste preferences.
  • Does ZYN contain tobacco?
    No. ZYN is 100% tobacco-free and provides nicotine without the harmful effects associated with tobacco.
  • How much nicotine is in a ZYN pouch?
    Depending on your preference, ZYN pouches come in various nicotine strengths ranging from 3mg-6mg per pouch.
  • How Can I Use ZYN Pouchs?
    To use ZYN, place a pouch between your upper lip and gum. Take pleasure in up to an hour's worth of nicotine release before disposing of the pouch responsibly.
  • Can I Use ZYN Anywhere?
    As ZYN is completely smokeless and tobacco-free, you can use it virtually anywhere, including places that prohibit smoking.
  • How long does a ZYN pouch last?
    Each ZYN pouch can provide up to 60 minutes of satisfying nicotine satisfaction depending on individual usage patterns. Please Note: Exact duration may differ.
  • Is ZYN suitable for beginners?
    Yes, ZYN is suitable for beginners as well as experienced users, providing different nicotine strengths to meet varying tolerance levels.
  • Are ZYN pouches safe to use?
    ZYN is a safer alternative to smoking, but it does contain nicotine, which is an addictive substance. It's important to use ZYN responsibly.
  • How should I store my ZYN pouches?
    Store ZYN pouches in a cool, dry place, away from direct sunlight to maintain their freshness and effectiveness.
  • Can I buy ZYN online?
    Yes, you can purchase ZYN pouches online at www.zyn-shop.com, offering convenient shopping with worldwide shipping.
  • Do you ship ZYN internationally?
    Yes, we offer international shipping to many countries, so you can enjoy ZYN no matter where you are.
  • How can I track my ZYN order?

    • Once your order is shipped, you'll receive a tracking number via email. Use it to monitor your order's progress until it arrives.

  • What payment methods do you accept?

    • We accept a variety of payment methods including major credit cards, PayPal, and other secure online payment options.

  • How do I know if ZYN is right for me?
     ZYN is ideal for those looking for a tobacco-free nicotine option. If you're unsure, start with a lower nicotine strength and consult your healthcare provider.
  • What should I do if I experience discomfort using ZYN?
    If you experience discomfort, remove the pouch immediately. If the discomfort persists, discontinue use and consult a healthcare professional.
  • Do ZYN pouches stain teeth?
    ZYN pouches are designed to be minimally invasive, and while they are less likely to stain teeth compared to tobacco products, it's still advisable to use them in moderation.
  • What is the shelf life of ZYN pouches?
    ZYN pouches typically have a shelf life of one year from the production date when stored properly.
  • Are there any age restrictions for purchasing ZYN?
    Yes, you must be of legal smoking age in your country to purchase ZYN products.
  • How do I choose the right ZYN flavor?
    We recommend starting with a flavor you enjoy in other products, like mint or citrus, and exploring from there.

ZYN® Warranty

  • Can I return my ZYN purchase?
    Yes, we offer a return policy for unopened products. Please review our return policy on the website for more details.
  • How long is the ZYN product warranty?
    The warranty period for ZYN products is 30 days from the date of purchase. This warranty ensures that your product meets the highest standards of quality.
  • How do I file a warranty claim for my ZYN product?
    To file a warranty claim, simply contact our customer service team with your order details and a description of the issue. We’ll guide you through the process to resolve the problem as quickly as possible.
  • Will I receive a refund or replacement under the ZYN warranty?
    Depending on the nature of the issue, you may choose to receive either a refund or a replacement for your defective ZYN product. We strive to ensure your complete satisfaction with every purchase.
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