Return policy

ZYN Return Policy

At ZYN-SHOP.COM, customer satisfaction is our top priority. If for any reason you are not completely satisfied with your purchase, we offer a straightforward return process.

1. Eligibility for Returns

  • Timeframe: Items must be returned within 30 days from the date of delivery.
  • Condition: Products must be in their original, unopened, and unused condition. We cannot accept returns of opened or used items due to health and safety regulations.
  • Receipt: A valid proof of purchase is required for all returns.

2. Non-Returnable Items

  • Any products that have been opened or used.
  • Items marked as final sale or clearance.
  • Gift cards.

3. How to Initiate a Return

  • Contact Us: Email our customer service team at [email protected] to request a return authorization. Please include your order number and a brief description of the reason for the return.
  • Return Authorization: Once approved, you will receive a return authorization number and detailed instructions on how to return your item(s).
  • Shipping: Customers are responsible for the return shipping costs. We recommend using a trackable shipping service to ensure your return is received.

4. Refunds

  • Once your return is received and inspected, we will notify you via email of the approval or rejection of your refund.
  • Approved Refunds: Refunds will be processed to your original method of payment within 7-10 business days.
  • Partial Refunds: In some cases, only partial refunds may be granted (e.g., for items not in their original condition or missing parts).

5. Exchanges

We do not offer direct exchanges. If you wish to exchange an item, please return the original item for a refund and place a new order.

6. Damaged or Defective Items

If you receive a damaged or defective product, please contact us within 7 days of delivery. We will arrange for a replacement or issue a full refund, including shipping costs.

7. International Returns

For international returns, please note that customs duties and taxes are non-refundable. Customers are responsible for any return shipping fees, including duties and taxes.

8. Contact Us

For any questions or concerns regarding your return, please contact our customer service team at info@zyn-shop.com.